Community and Social

Sustainability operational guidelines

ustainable management in the social dimension

Driving the organization (Organization Transformation)

The company emphasizes the importance of fostering inclusivity across all sectors of society, leveraging innovation, knowledge, and technological expertise to drive business growth hand in hand with social and environmental development. Additionally, it prioritizes good corporate governance and human rights oversight in all business activities, including concern for value chains and business partners.

1. Providing opportunities for accessing digital innovation within society

The company is dedicated to developing innovations and seeking technologies to maintain competitiveness and elevate the company's capabilities to become a leading technology firm in the future. It focuses on two main approaches: applying technology and innovating according to market demands. by integrating intelligent innovations and Smart technologies into communication systems, the company aims to develop smart cities, enhance service efficiency, and improve urban management. Additionally, it Aims to enhance the quality of life and well-being of communities, creating sustainable and modern cities where residents enjoy a high standard of living and lasting happiness.

The company has developed street lighting innovations into smart poles to enhance competitiveness. Importantly, Smart poles can also alert air pollution and monitor emergencies promptly

To continuously develop the company's products and services, the company has implemented The development of a platform to provide supplementary services for various devices related to Smart city systems, Smart energy systems, and insurance businesses, aligning with the strategy of the fourth axis, the Smart Platform.

2. Enhancing employee engagement and promoting awareness of the business ethics within the company.

To ensure employees have a good quality of life, can foster employee engagement, and maintain a balanced work life, the company has guidelines in place for employee well-being and motivation, including Health care initiatives and incentives.

• Health check-ups are organized with consideration to age-related health concerns, aiming to mitigate the risk of illness among employees.
• The company continuously acknowledges and rewards employees who complete their tenure, with a recognition award, a practice that has been upheld for six years.
• An annual employee satisfaction and engagement survey is conducted regularly to gauge employees' satisfaction and commitment to the organization. This helps to understand the level of satisfaction on various issues and utilize the data to enhance human resource management practices.
• In addition, there are regular communication channels established between senior management and employees to ensure that all levels of staff are informed about the organization's operational guidelines, potential Obstacles, or impacts that may arise in its development, and the periodic enhancement of operational efficiency, at least once per quarter. Emphasis is placed on employee participation and feedback.

The company believes that effective communication and exchange of ideas between management and employees will lead to a strong relationship between management and staff at all levels. Any issues or misunderstandings between them are addressed promptly and appropriately, which is a crucial fundamental factor in sustainable development.

 Community and society

The company is committed to conducting business responsibly towards the community and society, particularly in light of changing climate conditions resulting from electricity generation, manufacturing processes, deforestation, transportation, excessive energy consumption in buildings, and overconsumption. Therefore, the company aims to develop renewable energy businesses and promote the adoption of renewable energy sources to reduce pollution caused by electricity generation, transition to clean energy and mitigate greenhouse gas emissions contributing to global warming. Additionally, the company endeavors to develop products or services that cater to the needs of the community and society, aiming to improve quality of life, convenience, and safety, while also promoting the efficient use of resources through collaborative telecommunications infrastructure development, reducing redundant investments, eliminating communication network clutter resulting from outdated operator-centric concepts, where each develops its network, and continuing to drive Smart city development projects, which are categorized into 7 characteristics: Smart Living, Smart People, Smart Governance, Smart Economy, Smart Mobility, Smart Energy, and Smart Environment.

In the initial phase, the company has expedited efforts to foster understanding and present urban development concepts to create livable, safe, and digitally-enabled cities aimed at improving the quality of life for residents and adding value to the local economy for government agencies and surrounding communities. This is to progress towards Smart Government by establishing a Data Analytics-driven decision-making center through the government's War Room, implementing service management systems along with an Incident Management System, and establishing an intelligent One Stop Service center for public services. Additionally, the company has implemented a Visitor Management system and an online queuing system via Mobile Service to reduce congestion and ensure safety amidst the current COVID situation.

Furthermore, there is an internal city service reception and coordination system, consisting of systems for officer's case reception, citizen service provision, and E-service provision, enabling the submission of cases to relevant departments. Additionally, it can link data with various systems within the city.

The company also conducts its business with a responsibility to the community and society, prioritizing the reduction of environmental impacts and avoiding operations that may negatively affect the quality of life in the surrounding communities.

Employees and labor force

2.1) Human Rights Management Throughout the Value Chain Concern

The company has developed policies on human rights management (details available on the company's website www.alt.co.th), adhering to the mindset of conducting business ethically, maintaining a firm commitment to social responsibility, and stakeholders' interests, following principles of good corporate governance and ethics. In terms of human rights protection, it emphasizes the promotion and protection of human rights for all groups, supporting and complying with laws, regulations, and standards both nationally and internationally regarding human rights, particularly endorsing and adhering to the United Nations Universal Declaration of Human Rights (UNDHR) and the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work. This ensures confidence that the company's business operations do not violate human rights in any business activities, including those in the supply chain and business partners. It also emphasizes fair labor practices and respects human rights impartially and without discrimination.

In terms of recruitment, compensation, promotion, training, and development of employees, there is no discrimination based on gender, age, education, race, or religion. Additionally, support is provided for hiring disadvantaged groups such as people with disabilities, the elderly, and ex-convicts, aiming to create opportunities, livelihoods, and sustainable incomes, as well as contributing to the achievement of the country's and global Sustainable Development Goals (SDGs)

2.2) Employment Practices

The company has an employment policy that emphasizes equal opportunities, without discrimination based on gender or religion.

Ethnicity and culture

2.3) Compensation and Benefits for Employees

The company has a fair compensation policy, ensuring stability in career paths and equal opportunities for advancement, as well as providing various benefits for its employees as required by law, such as social security, and beyond legal requirements, including accident insurance for all employees, regardless of their roles, along with various types of financial assistance such as funeral expenses for deceased parents, marriage assistance, and others.

2.4) Capability Development

The company is committed to enhancing the efficiency of its workforce and empowering employees to develop their capabilities, supporting the company in achieving its current and future business objectives through workforce planning and management. This includes improving organizational processes with a focus on Lean & Process Improvement, driving the organization's strategy through digitalization, and ensuring appropriate workforce planning and framework. Additionally, the company conducts upskilling/reskilling initiatives to equip employees with knowledge and skills aligned with the company's direction, while emphasizing self-learning opportunities for all employees. Furthermore, the company prioritizes talent acquisition in critical job roles aligned with business needs and takes care of employees across various aspects throughout their tenure with the organization, aiming to create a positive employee experience.

2.5) Workplace Safety, Occupational Health, and Environmental Conditions

The management of workplace safety, occupational health, and environmental conditions is strictly governed by law. Each company appoints a Safety Committee, emphasizing employee participation by electing representatives from Both employers and employees according to the proportions stipulated by law and holding regular monthly meetings. Beyond legal requirements, the company manages workplace safety, occupational health, and environmental conditions across all operational areas, ensuring the presence of safety officers at all levels as mandated by law. Their responsibilities include disseminating and enforcing policies uniformly across all departments, covering employees at all levels within the organization, as well as contractors and business partners throughout the value chain of the company.

Additionally, the company utilizes the results of risk assessments related to safety, occupational health, and environmental conditions to enhance operational processes, workspace, and employee training, as well as to improve equipment in work areas for safety purposes.

Elevate occupational health, create a safe working environment

The company is committed to the safety and well-being of its employees, aiming for accident-free goals and providing happiness and quality of life. Therefore, the company operates to ensure a safe working environment in compliance with the law, with safety officers working alongside the Occupational Health, Safety, and Environment Committee to establish policies, operational guidelines, and development plans for occupational health and safety systems. Additionally, it continuously strives to elevate management to international standards to ensure employees have a safe working environment and minimize environmental impact both within and outside the organization. Additionally, the company utilizes the results of risk assessments related to safety, occupational health, and environmental conditions to enhance operational processes, workspace, and employee training, as well as to improve equipment in work areas for safety purposes.

Customers

3.1) Customer Responsiveness     

The company is committed to continuous innovation to deliver products and services that Truly meet customers' needs in terms of quality and fair pricing. It aims to foster sustainable growth by employing strategies of operational excellence to instill confidence and maximize customer satisfaction. Additionally, dedicated customer consultation units are established to address problem-solving methods, and post-sales services, and Handle Complaints Promptly. These units use feedback to develop improvement plans for enhancing operational efficiency. ALT also maintains good customer relations by conducting regular surveys among different business segments Annually to gauge customer expectations and satisfaction levels, leveraging deep customer insights to drive new innovations.

3.2) Data Privacy Protection

The company recognizes the importance of protecting the personal data of customers that has been collected, used, disclosed, and transferred for service delivery and product purchases. The company manages personal data with the aim of presenting products and services according to customer needs and suitability. The company is committed to responsibly and securely handling the personal data of all stakeholders, including shareholders, employees, customers, partners, business shareholders, creditors, and guarantors. Therefore, the company has announced a privacy policy on its website. www.alt.co.th โดยมีเจ้าหน้าคุ้มครองข้อมูลส่วนบุคคล Data Protection Officer (DPO) ทำหน้าที่รับผิดชอบดูแลคุ้มครองข้อมูลส่วนบุคคลของลูกค้า ซึ่งกรอบการดำเนินงานมีความสอดคล้องกับ พรบ.คุ้มครองข้อมูลส่วนบุคคล (Personal Data Protection Act,PDPA) ซึ่งครอบคลุมรายละเอียด ดังนี้ ประเภทของข้อมูล วัตถุประสงค์การเก็บรวบรวม การใช้ และการเปิดเผยข้อมูล หน่วยงานหรือบุคคลที่บริษัทอาจเปิดเผยข้อมูลให้ ระยะเวลาในการเก็บข้อมูลส่วนบุคคล ความปลอดภัยของข้อมูล นโยบายคุกกี้ สิทธิในการเป็นเจ้าของข้อมูลส่วนบุคคล ช่องทางสำหรับติดต่อเกี่ยวกับสิทธิข้อมูลส่วนบุคคล

3.3) Consumer Protection and Liability for Damages Resulting from Unsafe Products

The Consumer Protection Act B.E. 2522 (including amendments)

The Consumer Protection Act aims to establish the rights of consumers and the obligations of manufacturers or service providers to ensure Fairness to consumers. Under the Consumer Protection Act, criteria have been set to uphold consumer rights, such as.

• Consumer protection in advertising, where advertisements must not use text that is unfair to consumers, such as exaggerated claims or text that misleads consumers about the essential characteristics of products or services, among others.
• Consumer protection regarding labeling, by specifying the characteristics of product labels that controlled labels must use truthful text and avoid text that may lead to misunderstandings about the essential characteristics of the product, including identifying the manufacturer's or importer's name, place of manufacture or business, text displaying product type, price, quantity, usage instructions, recommendations, and other necessary informatio

Goals and performance outcomes in sustainability, community, and societal dimensions